Shopper research
& e-commerce
We expose purchase motivations and decision-making
processes without losing sight of the shopping mission.
If your question sounds like these, you've come to the right place!
- How do shoppers find their way to the right section? What are possible hindrances and where are they found?
- Which variables need to be changed in order for a product to be found more easily on a shelf?
- What can be done to increase the amount of time spent in front of a shelf and to make it more pleasant?
- To what extent does the structure of the shelf correspond to the customer’s classification criteria?
- Which store layout concepts from abroad can be applied to the domestic market?
- How do online and offline shopping differ within a certain category?
Our online and offline tools and techniques
Semiotics
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Observation/accompanied shopping
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Shopping safari, shopping trips
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Cognitive interviews, our method of predilection
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Visual translation/live sketch artist
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Free sorting/clustering techniques
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“Do-it-your-shelf” (ideal shelf set-up)
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«Your scientific method of the cognitive interview was stunning. Unbelievable how much you can learn without asking questions!»
Client's voice
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