Shopper research :

Visual translation, live sketch artist to develop shop concepts

A way to let ideas become alive

Live sketching, also known as 'visual storytelling', is a method of extrapolation used to flesh out vague ideas and make concepts more concrete. The service of a live sketch artist can be used for various types of research, including shopper research.
The internal images become external images as the sketch artist brings respondents' imaginations to life during consumer co-creation workshops. He is physically present at the workshop, listening carefully and simultaneously "translating" the consumers' visions, ideas, concepts, etc. into sketches.

An accurate and unbiased reflection of the content performed in real-time

The process is very dynamic and improves the research result by making the information more understandable. In a workshop of several hours, a new world can be created.

The first phase, with co-moderation, is used to collect terms, ideas and stimuli. In this phase, the graphic artist builds a visual alphabet, while the consumers collect different impressions and impulses from different sources and stimuli (collages of images found in magazines, their own drawings, etc.). 

In an iterative process, a design language is developed. Letters become words, words become sentences with their own visual grammar. In parallel, the first transformations into signs are realised.

Then the ideas take shape. Through projection, consumers experience an animation of their dreams, which become 'tangible'. 

Going beyond the mere sale of goods, the artist can visualise not only products, but the entire environment of a shop. We have successfully tested this method several times, e.g. in the optimisation of boutiques for decorative cosmetics, in the idea generation for future store concepts of cookware & appliances or in the development of future scenarios for perfumery.

  • Store concept and design: Visual translation allows entire store concepts to be created simultaneously, creating life-size, accessible projections that allow ideas to be visualised. It is a very engaging and immersive activity for shoppers who project themselves into the retail space. In this way we can optimise the placement of departments for better in-store navigation, develop key visual elements within departments such as colours or advertising, identify navigation points, etc.
  • Shelf concept and design: We can find out what 'look & feel', what design can make the shopping experience more attractive and emotional to increase sales, we can optimise the size and shape of the shelf, the placement of the products on the shelf, the colour scheme, the elements that make the products more visible, etc.

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“Do-it-your-shelf” (ideal shelf set-up)

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Social listening,
social media monitoring

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Exploratory Research

WE DIG TO THE BOTTOM of consumers' minds

  • Consumer attitudes, behaviour, drivers and barriers
  • Usage patterns and habits, customer journeys
  • Lifestyle research
  • Market landscape, mental maps
  • Latent needs, new territories
  • Consumer segmentation, typology, persona
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WE STRETCH BRANDS WITHOUT LOSING ELASTICITY
  • Advertising impact
  • Product re-launches (360° marketing checks)
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    alignment
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We find the addiction factor
  • Opportunities for adopting new concepts and ideas (both products and services); addiction factor
  • New formulas, flavours, fragrances, textures, colours, shapes, dosage forms, handling, devices, packaging materials, service components, names, claims, etc.
  • Customer & user experience
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